Privacy Policy

At Canine Companions for Independence, your privacy is important to us

To better protect your privacy we provide this statement explaining our online information practices, and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and other pages where personal information may be requested.

Topics covered in this policy:

What Our Privacy Policy Covers
Collection of Personal Information
Donor Privacy Policy
How Canine Companions Uses Your Personal Information
How Canine Companions Protects Your Information
How You Can Review And Correct Your Information
Children Under 13
Privacy Policy Changes
How to Contact Us

What our Privacy Policy Covers

This Privacy Policy covers any personal information that Canine Companions obtains from you through your use of the Canine Companions website. This policy does not cover information Canine Companions obtains from you through sources other than this website. This policy also does not cover the practices of companies that Canine Companions does not own or control, or the actions of people that Canine Companions does not employ or manage.

Our Privacy Policy may change in the future. We invite you to check back periodically to see if we have made any changes. By using this website, you agree to the terms of our Privacy Policy.

Collection of Personal Information

On some pages of this website, you can make donations, order products, make comments, or request to receive information and other Canine Companions materials. The types of personal information collected on these pages may include:

Email address
Phone, mobile and/or fax number
Credit/Debit Card Information
Your requests and/or comments

In addition, you can submit an employment application to Canine Companions through this website. Information on the employment application may include your name, address, telephone number, employment interests, education, employment history, criminal history, references and other personal information. If you do not wish to submit an employment application through this website, you may elect to do so by fax or mail. You are under no obligation to provide personal information through this website.

Donor Privacy Policy

Canine Companions values the privacy of our donors and so has instituted this policy for donor information processed through the web-site as well donor information acquired on the phone, through mailings, or personal interaction.

Canine Companions does not share or sell any personal information provided by a donor (including but not limited to Name, Address, Phone, E-mail, Credit card data) to a third party, unless consented to or mentioned below.

Canine Companions also does not send donor mailings on behalf of other non-profit organizations & businesses or sell lists of donor information.

How Canine Companions Uses Your Personal Information

We do not sell any personal information collected through this website, but we may share it with third parties in connection with providing you with services you request, maintenance and operation of our site, or as may be legally required. For example, personal information is shared for the following business purposes:

Donations: Canine Companions uses a vendor called Qgiv, Inc. to process donations made through this website. If you have questions about Qgiv’s privacy practices, please visit

Purchases: Canine Companions uses a vendor called AdvanceOnline Solutions to process its online gift shop purchases. If you have questions about AdvanceOnline’s privacy practices, you can contact them at 5858 Westheimer, Suite 405 Houston, TX 77057, (866) 427-2467 or .

Newsletters: Canine Companions sends newsletters to users upon request. Canine Companions uses a third party vendor for printing and mailing services relating to distribution of the newsletter.

Canine Companions also may use non-identifying and aggregate information to better design our web site and for other business purposes.

How Canine Companions Protects Your Information

We realize that you trust us to protect your personal information. We take that task seriously. This website is hosted by a company called Pantheon Systems Inc., With the assistance of Pantheon, we maintain physical, electronic, procedural and managerial safeguards to protect the information we collect online. For example:

  • Pantheon uses standard industry practices to protect visitor and user information, including firewalls, SSL encryption, limiting storage of financial information to a PCI compliant third party provider, system redundancies, and co-location in a 24/7 secured, controlled environment

Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions. This reality is true of all Internet use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk. We expressly disclaim any liability for any loss, misuse, or alteration of your information.

How You Can Review And Correct Your Information

You can telephone, write or email Canine Companions to review or change information previously provided, or to discontinue receiving Canine Companions newsletters. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections. We use this procedure to better safeguard your information.

Children Under 13

We do not wish to collect information from children under 13. If you are under 13, you cannot make a purchase or donation through this website, and you should not provide personal information to us in our applications or contact forms. We ask parents or legal guardians to assist us by supervising the activities of children on this website.

This policy is designed to protect children. Federal law requires special steps to safeguard children’s privacy. For more information about this federal law and about children’s privacy, visit:


We collect some anonymous information about how you use the site by setting and accessing cookies on your computer. These cookies track information such as how often you visit our web site, what pages you view, and where you go after you leave the site. The cookies track your computer, not you. They are not connected to any personal information about you.

Privacy Policy Changes

Canine Companions may, in its discretion, change this Privacy Policy from time to time. We encourage visitors to frequently check this page for any changes to its Privacy Policy.

How To Contact Us
If you have any questions about this Privacy Policy, or the content or practices of our website, you can contact us directly at:

Canine Companions for Independence
P.O. Box 446
Santa Rosa, CA 95402
Email Us

Updated: 2022